FAQ

 

Q lead-time of custom made? MOQ? Sample available?

A Custom-made 15 working days; MOQ 15 sets; Sample cost is 3 times of the mass production, sampling is not suggested if a small order.

 

Q What is the price of custom made? Any additional charge? What is the cost of making a sample?

A Unique brand basketball/soccer uniform458/set, with collar and short sleeves $488/set. Team emblem design $200

 

Q Can we order with our own design?

A Yes. We have 4 basic neck styles for your reference, you can add anything you want, actual personal made without any confined pattern, realize your own creation.

 

Q What is the fabric used for custom made uniform?

A Unique uses functional honeycomb fabric particular for sportswear which is excellent in moisture absorption, quick dry…

 

Q Any additional charge for number/name printing? What type of printing? Is the printing easily peel off?

A No extra charge. Our printing is the advanced heat transfer printing, strong color fastness, never faded.

 

Q What is heat transfer printing? What is its advantage?

A Heat transfer is one of the most advanced printing technology today. Out of the restriction of traditional printing, no confined in color/pattern/fond…etc, no damage to the shell of the fabric. Our heat transfer ink is imported environmental material passed European standard in Azo/formaldehyde/PH…., color fastness Class 4

 

Q What sizes available? How to choose the size?

A Child size: 90…..160; Adult size: XS….5XL; Details you can refer to our size table, or consult with our on line service if special size needed.

 

Q Can the price be lower down? Why?

A Custom made heat transfer uniform are produced in complicated technology in high cost, need to invest a lot in manpower and techniques. Custom uniform has been privileged to Giants in occupation player from the very beginning, overseas price is around Euro 100/set, Unique’s purpose is to provide the custom made uniforms to all the ball fans in affordable price.

 

Q How many kinds of custom made uniform?

A Unique can offer uniforms of basketball, soccer, badminton, running, riding, team T-shirt…etc

 

Q Can the size be changed after selected?

A The order will be processing in 30 minutes after payment receipt, so please double confirm all the information of the order.

 

Q Can the quantity be added after ordering?

A We will file all the information of the order, it can be added if more than 5 sets in the same style.

 

Q What kind of information need to be provided for custom made uniform? How to order?

A After confirm the pattern drawing with our designer, you need to provide the member numbers, names and size. When received all the information needed, Unique will draft an order agreement in duplicate and send by email for confirmation, the production will be started once the payment received.

 

Q How to pay?

A By Alipay or Online payment…etc

 

Q How long to deliver?

A 15 working days is our standard lead time. It may slight different due to the seasonal change, public holiday, full production schedule…etc, We suggest you anticipate your order earlier.

 

Q Can the uniform be returned or changed?

A Unique uniform is custom made per your personal need, we’ll not accept return if not our quality problem. The production will be arranged immediately once the order confirmed, the order can’t be canceled by the buyer unilaterally.

 

Q What express company you use for delivery? How is the freight?

A Our default courier is SF Express freight to collect. Please check the goods before you sign the receipt. You can reject the goods then call our customer service if any damage or shortage found. Due to the unique and to protect our customer benefit, we’ll choose an insurance premium 0.5% of the cargo value when dispatch.